5-Year Complimentary Safe & Secure Plan


Help on the way

Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year complimentary plan1 includes:

ICE Version

5-Year Complimentary Safe & Secure Plan

Help on the way

Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year complimentary plan1 includes:

  • Emergency Assistance2
  • Automatic Crash Notifications2
  • Anti-Theft Alerts3(Requires the myVW app4)
  • Information Assistance5
  • Stolen Vehicle Locator6

Enjoy a 5-year complimentary Safe & Secure plan when you sign up for myVW7 and activate Car-Net.

EV VERSION (MY21)

5-Year Complimentary Safe & Secure Plan

Help on the way

Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year complimentary plan1 includes:

  • Emergency Assistance2
  • Automatic Crash Notifications2

Enjoy a 5-year complimentary Safe & Secure plan when you sign up for myVW3 and activate Car-Net.

EV VERSION (MY22-23)

5-Year Complimentary Safe & Secure Plan

Help on the way

Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year complimentary plan1 includes:

  • Emergency Assistance2
  • Automatic Crash Notifications2
  • Information Assistance5

Enjoy a 5-year complimentary Safe & Secure plan when you sign up for myVW4 and activate Car-Net.

Feature Descriptions

Emergency Assistance - If you or a passenger need help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle's location.

Automatic Crash Notifications - If and when your airbags go off, you will automatically be contacted by Safe & Secure Emergency Specialist to see if you need help.

Anti-Theft Alerts - You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle. (Requires the myVW app)

Information Assistance - You can call one of our agents for help using the i-button in the vehicle so that you can keep both hands on the wheel and your eyes on the road.

Stolen Vehicle Locator - If your vehicle is ever stolen, upon your authorization, a Safe & Secure Emergency Specialist can work with authorities to access your vehicle's location remotely


5-Year Complimentary Safe & Secure Plan

1 Five (5) year complimentary plan applies to MY20 to MY23 vehicles equipped with Car-Net hardware. Most MY20 Passat vehicles are not equipped with Car-Net hardware. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. For customers who do not have an existing Safe & Secure plan, the Safe & Secure complimentary plan will begin on original (new, unused) vehicle in-service date or June 1, 2023, whichever is later. For customers who already have an active Safe & Secure subscription, complimentary plan will begin after paid subscription has been exhausted. Remainder of Safe & Secure plan is transferable. Paid subscription is required to continue services after complimentary plan expires. Services require VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of myVW and Car-Net Terms of Service. Offer not redeemable for cash. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle hardware. Always pay careful attention to the road and do not drive while distracted. All services and features may not be available on all vehicles. For example, ID.4 vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service. Some features may require the most recent software update. Certain Car-Net services may require additional payment for emergency and other third party services rendered such as towing or ambulance transport services. Standard text and data rates may apply.

2 May require additional payment for emergency and other third party services rendered such as towing or ambulance transport services.

ICE VERSION

3 Requires myVW mobile app. Standard text and data rates may apply. ID.4 Safe & Secure plan (for all model years) does not include Anti-Theft Alerts.

4 Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

5 MY21 ID.4 Safe & Secure does not include Information Assistance.

6 For use by law enforcement authorities only. See Terms of Service for details. ID.4 Safe & Secure plan (for all model years) does not include Stolen Vehicle Location services.

7 Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

EV VERSION (MY21)

3 Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

EV VERSION (MY22-23)

3 MY21 ID.4 Safe & Secure does not include Information Assistance.

4 Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

Safe & Secure Complimentary Offer for All MY20-23 Vehicles

Five (5) year complimentary plan applies to MY20 to MY23 vehicles equipped with Car-Net hardware. Most MY20 Passat vehicles are not equipped with Car-Net hardware. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. For customers who do not have an existing Safe & Secure plan, the Safe & Secure complimentary plan will begin on original (new, unused) vehicle in-service date or June 1, 2023, whichever is later. For customers who already have an active Safe & Secure subscription, complimentary plan will begin after paid subscription has been exhausted. Remainder of Safe & Secure plan is transferable. Paid subscription is required to continue services after complimentary plan expires. Services require VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of myVW and Car-Net Terms of Service. Offer not redeemable for cash. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle hardware. Always pay careful attention to the road and do not drive while distracted. All services and features may not be available on all vehicles. For example, ID.4 vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service. Some features may require the most recent software update. Certain Car-Net services may require additional payment for emergency and other third party services rendered such as towing or ambulance transport services. Standard text and data rates may apply.

Automatic Crash Notification Emergency Assistance: May require additional payment for emergency and other third party services rendered such as towing or ambulance transport services.

Anti-Theft Alerts: Requires myVW mobile app. Standard text and data rates may apply. ID.4 Safe & Secure plan (for all model years) does not include Anti-Theft Alerts.

Information Assistance: MY21 ID.4 Safe & Secure does not include Information Assistance.

Stolen Vehicle Locator: For use by law enforcement authorities only. See Terms of Service for details. ID.4 Safe & Secure plan (for all model years) does not include Stolen Vehicle Location services.

Remote Access: Five (5) year Remote Access services available on most MY20 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net Remote Access requires a VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Certain connected services may require additional payment for emergency and other third party services rendered such as towing or ambulance transport services. Standard text and data rates may apply for app and web features.

Safe & Secure for EV Vehicles (In general; not specific to the complimentary offer): ID.4 Safe & Secure plan (for all model years) does not include Anti-Theft Alerts or Stolen Vehicle Location services. MY21 ID.4 Safe & Secure plan does not include Information Assistance service.

Safe & Secure for Passat: Most MY20 Passat vehicles are not equipped with Car-Net hardware and therefore are not included in this Safe & Secure complimentary plan.

Schworer Volkswagen 40.8591534, -96.6701365.