Customer Testimonials
We had amazing experience at Wollswagen Lincoln, especially with Dustin Hoffman. He was great working with. If you looking for an SUV go check out the new Atlas.
Highly recommend, this was our second VW purchase from Schworer Volkswagen and they took great care of us. We worked with Dustin H. on both vehicles we purchased over the last 2 years, he is knowledgable on the product/cars and makes the buying process easy with no pressure. Also a shout out to Jeff K.(Sales Manager) for helping us get to the price we wanted to be at and making it all work. I would also add the service department is great as well.
I had some very specific criteria I was looking for in a vehicle and Dustin was kind enough to watch out for new vehicles coming in that met my needs and reaching out. He ended up finding me a great vehicle. Everyone there was great to work with and they respected our time. Recommended!
Excellent service. They helped with any questions I had and were able to match the price to another dealer!!! Great discounts on other items I wanted!! Will definitely go back for our next vehicle!!
Dustin was my sales agent and he did awesome!
Had a great experience here! Which I don't often say about a dealership 😂 my salesman, Dustin, was phenomenal. Very helpful and informative and nice and didn't pressure me. Everyone else seemed great too. Getting the finance side done was easy as well and he was nice too!
I cannot recommend the service department here. They sold me a car that would idle rough after fueling. And then after my 1st service the car did not feel the same as it was brand new when I took it in there. And they did nothing to find the problem because there are no lights on, and tries to blame the gas stations. I would not even let these people change my oil again.
Thomas was an excellent sales consultant. He knew the car details very well. He took time to go through all the information to orient me to my new Tiguan. He was knowledgeable but not pushy or condescending. I would highly recommend Thomas Dioguardi if you're looking for a good experience purchasing a Volkswagen.
Schworer does consistently high quality repair work on our VW Jetta and they are a friendly local fixture. While the location is (for me) out of the way, it is well worth the drive to take my vehicle in for maintenance there. I always enjoy the chance to chat with their kind staff when I need to get driven home during longer repairs.
I had a great experience today with Jeff Manzanes at Schworer VW. We live out of state, but our daughter lives in Lincoln. She tries to be as self-sufficient as possible with her car maintenance so I wanted to help her out today by changing her low beam headlights. I struggled with the driver’s side for an hour before driving out to Schworer and asking for help. Jeff was super helpful in changing the bulb for me and gave me some tips for getting better visibility with her 2012 Golf. Thanks for the great service today, Jeff!
I would not recommend buying from here at all. I had a very disappointing experience with this dealership. I was told my financing was approved, signed all of the paperwork, and drove the car home. Then, three weeks later, they contacted me and tried to take the car back.
What made the situation even worse was how I was treated when I went back to the dealership. Instead of being professional and respectful, some employees looked at me, giggled, and acted like the situation was a joke. Others wouldn't even make eye contact, which gave the impression they knew ... Read More Google - Aug 3, 2026
The experience we had today was priceless. We bought a new teguan. One of the best places to get a vehicle. They take time and actually treat you like one of the family
Tristan and Dustin were excellent to work with. They helped me get a great deal on a new vehicle, were knowledgeable and very prompt on getting back to me with information. Would highly recommend to talk to them if you're interested in a new vehicle!
Service Department kindly allowed me to drop by on Saturday on way out of town for fluid check/fill. Not sure power steering and brake fluid were checked, but coolant was, which made for a comfortable air- conditioned drive. Thanks Lori and crew!
We appreciate the help of the Schworer team and especially Jazmine from the sales team in helping us get a car after our last crapped out on us.
Shout out to Dustin Hoffman salesman @ Schworer Volkswagen in Lincoln Nebraska -he worked with me to get the deal I wanted on a new Volkswagen 2026 Atlas. Once we agreed on that final price we were able to do the paperwork online. Once we arrived at the dealership a couple quick signatures and bam we were off and driving in our new car thanks again guys
Honest and helpful service department. They have my future business
10/10 experience with this dealership. Tre Moody is an EXCELLENT salesman! If you want to deal with someone you can trust and get a great deal I’d highly recommend coming here!
Nothing but good things to say about Schworer VW! We have bought two cars from them, and would gladly return for another when the time comes. Dustin is very helpful and knowledgeable, and helped get us the right deal on a new Tiguan. They are very straightforward with what they offer, and there were no surprises at any point. The Finance process was quick and easy, making it easy for us to get in and out in our new car.
My experience was awesome! I worked with Jazmin Dzulynsky and Tristan Cawthra who were both extremely knowledgeable and super friendly. The entire process went quick and smoothly. 10/10….. Shout out to the service department staff as well. The window tint looks great.
We unexpectedly found ourselves needing a new vehicle and weren’t sure where to begin, but Jake at Schworer Volkswagen made the process seamless. He quickly helped us find an affordable option that fit our needs and ensured everything was handled efficiently. Jake was professional, responsive, and focused on helping us find the right vehicle rather than simply making a sale. We truly appreciate his support during a stressful time and would highly recommend working with him.
I went in for service but left with a new 2026 Tiguan. It was way more faster and bigger than I thought. The salesman Dustin and Jazmin were very helpful and friendly. I'll see them again when this car finally breaks down.
DO NOT BUY A VOLKSWAGON!!!! I have been waiting for over two months for a part that had to be ordered from Germany. The parts manager Mike is unable to do anything to find out if the part is even in the manufacturing schedule. The only information anyone at Schworer can provide is to wait. For a global company this is ridiculous. The service and parts department employees provide lazy customer service and are borderline incompetent. They couldn’t care less how long someone has to wait as long as they don’t have to pick up the phone and ... Read More Google - Apr 10, 2026
Great service. Dustin Hoffman made the whole process very simple and easy for me, and sold me a beautiful used vehicle that runs perfectly. Thank you so much!
⭐⭐⭐⭐⭐ 5 Stars Shoutout to Jeff Manzanares at Schworer Volkswagen! He was super helpful, professional, and made the whole service process easy from start to finish. He took the time to explain everything clearly, kept me updated, and made sure I was taken care of. Great customer service all around — highly recommend asking for Jeff if you need anything! Jake was also very friendly and helpful being our shuttle driver!! Definitely will be back for any service on my VW’s!!
Jazmin was my salesperson and she absolutely ROCKED it! Everything was so easy. Did not go in anticipating to purchase a car and ended up walking out with a 2026 Atlas that I absolutely love! Will highly recommend Schworer to people for purchasing new vehicles
Just leased a new Volkswagen and had the pleasure of working with Jazmin. Jazmin was informative, kind, helpful and extremely responsive when communicating with me about my vehicle options. The whole trade-in/leasing process was a breeze, with most of it being taken care of via text/over the phone. This is my 4th Volkswagen, and I continue to come back because the service that I receive at Schworer is second to none. Whether it’s sales, service or financing, if you purchase a car from Schworer, you’ll be well taken care of!
Great experience. The Sales Manager gave me a great lease deal on a new Tiguan and the sales person, Jasmin Dsulynsky, was engaging and very helpful. I was unable to get out to the dealership to pick up my vehicle, so she drove it out to my residence and picked up my old vehicle and drove it back to the dealership. Highly recommended!
Dustin was very responsive and flexible with multiple appointments. Quick with options and attentive to questions. Tristan expedited the financial paperwork and was detailed with all explanations.
Jazmin, Jake….Thank you for providing top notch “white glove” experience! I needed to do a rather complicated trade and purchase in my business name. They worked the deal with me mostly via email and text…and I was in/out of the dealership in under an hour.
Dustin was great to work with. To the point and very quick responses when I had questions. Would definitely come back if/when I need to look at another car!
Great experience buying my car from Volkswagen! Tre was a great salesman and never made me feel pressured. Everyone who worked there was kind and professional. The whole process was smooth and stress-free.
Jazmin and the Schworer Team made my car buying experience as smooth and seamless as possible. I was able to walk in knowing what I wanted and they were reasonable with my trade-in. The digital loan application and their willingness to do the behind the scenes work was super helpful and gave me ample time to accomplish other tasks so I didn’t have to spend countless hours sitting in the dealership. I’ve been a long time customer of Schworer and would recommend them time and time again! Thank you so much for your assistance and professionalism!
Bought my Passat from Schworer and so glad I did. Stress free, quick and easy process. Dustin was a great salesman and I would highly recommend him. Their service department is easy to work with for scheduling.
Dustin is very professional and works hard to get you the best deal. Thanks Dusty.
Drove 3 hours to purchase a Tesla model x. Come to be told it’s just free on likely why AC isn’t working functionally. Took their word on it. Come to find out AC issue is worse then expected. Spent $939 more than what I wanted on a repair. This dealer doesn’t apparently fix or inspect cars they receive on trade in. Be cautious buying from here. They tried offering me to come back 3 hours to fix after I complained bout repair after finding out these bad news on AC. To late when Tesla has it already and long 3 hour ... Read More Google - Sep 29, 2025
Was catfished by Dustin Hoffman (real salesman…but not THE Dustin Hoffman) to come in and look at a ‘25 Tiguan R. Even though he wasn’t famous, he was so great to work with and we ended buying it! Everyone else was awesome as well and we’d definitely buy here again. Thanks!
Go in and ask for Dustin, he’s an awesome salesman, not your usual car salesperson and very knowledgeable.
Had issues ! Lori stepped up and resolved them. Thank you so much !!!
I can’t speak enough about Tristan and Ryan. We were in a unique situation and their patience and understanding were incredible. I can’t thank these two enough!
My son,daughter and I got our vehicles here,Dustin and our finance officer are very friendly and super nice, highly recommend.
I wasn’t there but my wife loved this place and was very happy with the saleswoman who worked with her. They were very friendly, fair and thorough . I was happy to hear that she was treated so well.
Car wise we have made some purchases here. But it takes a long time with all the paperwork. And the kids play room is filthy. Everything in there is dirty and sticky.
Tristan and Ryan helped me with getting a car. They were very kind and helpful during all my process! Honestly, the way they treated you and how they take care about the details it’s simply outstanding!! Thank you for make something that for me was impossible to possible! You rock guys!
Had a great experience here today shopping for a VW Atlas. Everytime I’m going on a car lot I dread it because I expect hard selling and it’s always an eye roll. This is the singular instance where I did not feel pressured whatsoever, got as far as a monthly payment quote and just wasn’t ready to buy today so walked away. I test drove a few options and know exactly what I want now. I also know exactly where I will buy it from when I’m ready!
Took my VW Jetta in for a Recall Repair yesterday. From beginning to end this was a great experience. When I called to make the appointment I was treated with friendliness and respect. When we arrived more of the same. The staff members we had contact with were all professional. The waiting area was comfortable and the bathrooms were very clean. I would certainly recommend this dealership!
Dustin and Tristian worked hard to help find a vehicle for my daughter that was in her price range. I would go back again.
Service Department was able to make a repair where other shop failed.
Jeff was extremely helpful and had excellent customer service skills! We were so thankful for his expertise and kindness. We were having key fob issues that resulted in our car having to be towed to the dealership that were promptly fixed! It is wonderful to still find honest caring people like this at dealerships!
We were having transmission trouble while our Jetta was under warranty. We brought it in and the computer showed no codes. They kept the car to see if they can replicate what we were telling them. No luck. My husband did a test drive for them with no success. Tracy and Laurie were determined to fix the problem. They were finally able to replicate the problem, and replace the transmission. Their perseverance and dedication was superb and they help us save thousands by fixing this problem while it was still under warranty! Thank you!
I had a bad alternator in my 2017 VW Jetta SEL & I called Schworer Volkswagen to get an estimate on the repair cost. They told me that they rarely ever see bad alternators & they advised me to bring it in for a diagnostic. They then took 8 days to just run the diagnostic (which I can understand as they were probably busy but I was without a car for 8 days while it just sat in their parking lot & they don’t provide loaner cars to use while your car is being worked on) and after the diagnostic, they confirmed ... Read More Google - May 31, 2024
Dustin was super helpful with the sale of a used car!
I had a great experience with Schworer Volkswagen. They were friendly, respectful, helpful, and efficient. I'd recommend this dealership and staff to anyone interested in a great Volkswagen. I love the car they sold me.
The oil change took 2 hours. We had an appointment but it didn't matter.
I was towed to Schworer VW on a Sunday with a flat tire. I left a note and called the next morning and asked that they put two new tires on the front, since the right front tire was flat and the left front tire had also been losing air. Instead they took the left front tire and put it on the right rear. The tire is still losing air which they never checked. Now I have to replace another tire because a perfectly good tire was thrown away and a tire with a small screw in the sidewall was ... Read More Google - Oct 30, 2023
Very unprofessional and seems like there is a major lack of communication. They had a vehicle advertised online, as well as a price, that they did not actually have and also have no idea when it will be in. Understandable for for a new vehicle but not on a used car. When I came into the store to inquire about it my sales guy did a great job answering all the questions he could but what I experienced was the sales manager being super rude and basically told us to get out of his office and proceeded to be very ... Read More Google - Sep 12, 2023
My request was to resolve the check engine light from the dashboard. It resolved for less than 24 hours and has come back on. $400.00 spent for naught! I'm not a happy camper and Schworer's would not be a recommendation. This problem started after I brought it in one year ago for a factory recall. My speculation is that the factory recall started a whole new problem!
I've received so many calls and emails over the last 3 years. Almost all of them from Dustin H / Dusty. I've unsubscribed several times over the years but they start back up a few months later. I was getting cold calls and texts randomly as well. I haven't been in the market, or even looked at cars since Feb 2020 but it doesn't stop the communication. Save yourself the headache and drive to VW in Omaha.
We bought a vehicle here that was advertised “as is.” Yes, you take a chance doing that. We were looking for our son’s first car and were keeping our options open. If a vehicle is sold “as is”, the dealership shouldn’t talk it up and make it sound like a great deal. They also shouldn’t say things like, “this would make a great first car”, and do their best to make a buck off a piece of junk. Long story short, after looking the car over and test-driving it, we purchased it, and planned on making a ... Read More Google - Apr 13, 2023
Purchased a car from them 6 months ago. In 6 months my car has had service after service after service. It was just one thing after another. We had trouble with the oil first month we brought it in 2-4 times and they just kept topping it off but never actually resolved the issue. We decided to not go back to them as they never were fixing the problem. We took it to another mechanic and there were parts missing from the car, and the parts they stated they fixed were old which shows they never actually fixed the car when they ... Read More Google - Jan 9, 2023
Very bad experience with this repair shop. They didn't have right contact information and didn't ask for it. After 3 days they told me"my estimate repair would be 2450. Not"recommended " repair, is just repair"needed"no one told me that half of parts working properly as i have find out at Baxter of La Vista.since i have to wait another 5/6days to repair i take my car to Baxter.. They have done it in 3 days and they save me $1500 because they are honest with costumers.highy recommended shop in La Vista. totally ... Read More Google - Dec 29, 2022
They operate In a we don’t care mantra. They have no loaners and no willingness to help the customer out. I needed a ride to work and because I had to go 30 miles away they told me I could call an Uber.
The service department was unwilling to help me with a simple question about resetting the oil service and inspection for my VW Atlas. Not only were they unwilling to help, the person on the phone was incredibly and unnecessarily rude. I called another VW dealership and their service department was pleasant, willing, and able to help me over the phone. I have had previous conversations with Schworer sales about a potential trade and have used their service department before, but I will not be doing business with Schworer Volkswagon again.
The people are great and friendly, but don't bother getting service done here. It's taken them 2 hours to do an oil change and rotation.
No communication regarding my vehicle that was there for 3.5 weeks.
The WORST CUSTOMER SERVICE!!!! They need to have their service staff 1) know what they are doing and 2) take some customer service classes. Don't trust your Volkswagen with them.
I'm furious. I came in for an alignment because my car pulled right and vibrated at higher speed. Alignment done. Car still pulls right and vibrates at higher speed. My 13 month old tires with 18,000 miles on them are worn out they say. Their own spec sheet said it still wasn't fully aligned but it was "close enough" to not matter. Second issue was no heat which I knew was just a clogged heater core, common issue on my car. They said the engine was running cool. I'm glad I told them exactly what to do ... Read More Google - Nov 9, 2021
After a horrible experience with this dealer for a safety recall, I finally got to gas station to fill tank to take to a repair shoppe I trust. At the pumps I noticed the fuel tank pouring gas out of the bottom drivers side, which was supposed to be the repair that the recall was for. No response from dealer. This dealership really does not care about your safety or your vehicle.
One star is one too many! We have an older VW that apparently isn't worthy of fixing to this dealership!? Never have we experienced such a lack of communication or respect! Not only did they not fix or vehicle, they told us it was not worth fixing!? So apparently they are not willing to stand behind their own products! Between 2 visits(factory recall and continued issue for it) we are no where! We will never use or recommend this dealership to anyone! If you want a horrible experience, this is the place for you! We went weeks without vehicle, ... Read More Google - Feb 9, 2021
I guess we are not the type of buyer that this dealership wants. We have had issues since covid and to make it worse my wife hit a deer. We applied for and received financing and the dealership refused to work with them. So we applied and received financing with another company and again Ellen Glassmyer and the ownership @schworervolkswagen refused to even contact them to get the vehicle funded. Its bad enough we have covid, now to have people just flat out refuse to service you is just hateful.
The finance guy was a major douche wouldn’t recommend this place to anyone.
Have had issues with the service department every time I bring my car in for service.
I took my car in for a service regularly there which I thought included an air filter check. I was never told I needed a new air filter.
I was travelling over the holiday and my check engine light came on. I had it taken to a dealership 5 hrs away, in which I was charged $225 to have the air filter replaced.
The check engine light came on due to Mass Air Flow error code. Schworer evidently does not believe that "an extremely dirty and full" air filter would cause there to be a Mass Air Flow error.
So ... Read More Google - Dec 12, 2019
VW Lincoln misdiagnosed my 2012 CC engine problems so poorly, they told me I needed a $9,000 new engine when multiple other mechanics confirmed that spark plugs and ignition coils for $600 was all I needed to do. The entire experience at Schworer Volkswagen was not customer orientated. To top it off, Tracy and a repair shop guy, Barrett tried to get me to sell my car for $1,200 cash, pressuring me to make a decision in 15 minutes. This is a prime example of trying to take advantage of a young female. Despite my numerous phone calls and unending questions to the service department ... Read More Google - Dec 3, 2019
The service at this place stinks. I have had two experiences so far with them.
1st: I got an oil change and a tire rotation. They refused to do the rotation because of the condition of my tires. I went to a different VW dealership to get new tires later and they said my tires were still in good order. I think they were just trying to scam an extra sale!
2nd: I just called to see if they could help with a check engine light (it came on during my drive and I have another 2 hours of driving to ... Read More Google - Sep 16, 2019
Tried to charge me 2500 dollars for a new AC system when my AC blows at 41 degrees!.....
The dealer we talked to had little knowledge of the vehicles that he was trying to sell us! All the vehicles we looked at had something wrong with them and they were way overpriced!
forced my daughter to pay for services already paid horrible customer service will never go back again
Service Department's labor rate is outrageous! I brought my high mileage 2008 Volkswagen in to have them check an oil leak 3 times! First time, they were doing some recall work and they spotted the leak! I asked them if they could tell me where it was coming from. The advisor said he would have to charge me to look at it. I declined because SERIOUSLY! 2 weeks later, I took it back in for the same leak issue and a couple minor issues (EVAP leak, blower motor). Still didn't find an oil leak but charged a fair price for looking ... Read More Google - Dec 11, 2018
I'm pretty disappointed in this Volkswagen dealership I had a unique problem with our unique solution and I called them and they said that they could help me no problem at all and they opened up at 7:00 a.m. so I show up at 7:05 and the Jhelum and says well I'm sorry I can't help you until 9 o'clock in the morning that's when the mechanics show up I was ensured by the reception is that the shop opened up at 7:00 a.m. well I was told the wrong information and they open up at 9I ... Read More Google - Oct 8, 2018
Nice looking establishment, however the service department consists of a lazy & clueless group of individuals. Paid for a full day of service only for them to visually inspect my vehicle to discover that it did indeed have the problem that I brought it in for. Some expensive parking and a subpar car wash took 6 hours of my day!
I Was trying to get my car worked on but the guy I was talking to said “ I’ll pass”. Real professional lol don’t recommend this place
The car I got from them is great, even though it was probably not the best deal. However, they sold it to me with an oil leak. It was a used car, but a big issue like that should have been detected and fixed. They did repair it, but I still had to pay 400 dollars, which is a lot in a addition to the car I just bought from them.
The car I purchased is a good car and I have no concerns regarding my vehicle. However the customer service could definitely improve. It’s because of the car that I dealt with the poor customer service. My purchase documents had to be redone several times because they kept making errors. My Personal information was sent in an unsealed envelope with no instructions and had to be resent. This prolonged my financing and plates. The sales person’s knowledge was little and I was given wrong information regarding warranty. They made me feel Unappreciated simply because I was buying a ... Read More Google - Jan 6, 2018
I came to test drive a TDI and encountered a pathetic, impersonal salesman. If the top guys don't have more time to spend on making sales, then they need to hire better bottom tier salesmen.